Bet Wine Privacy Policy – How Your Information Is Kept Safe

When you create an account or use Bet Wine's services, the following types of information may be collected. This data falls into two categories — information you provide yourself and information collected automatically.

Information you provide directly:

Automatically collected information:

• A photo of your national ID or passport is collected for KYC verification — solely for identity confirmation and financial security.
• During payment, your bKash, Nagad, or Rocket number and transaction records are saved. Card numbers and PINs are never stored.
• Chat logs from live chat or email support interactions are kept to maintain service quality.

Bet Wine uses your data only for specific, defined purposes. It is never used beyond those stated purposes.

• Account Creation & Management: Your name, email, and phone number are used to create your account and verify your login.
• Identity Verification (KYC): KYC documents are required to verify your age and prevent money laundering. This is a legal obligation.
• Payment Processing: Payment information is used to process deposits and withdrawals and to resolve transaction disputes.
• Customer Support: Contact information is used to maintain a history of issue resolution and support interactions.
• Security: IP and device information is analyzed to detect suspicious transactions and prevent fraud.
• Relevant Promotions: Used to send you relevant offers based on your betting preferences — only from Bet Wine, never from external advertisers.
• Legal Requirements: Bet Wine may be legally required to disclose information under a valid court order or directive from a regulatory authority.

Bet Wine's data is stored in secure data centers with all necessary protection measures active on the servers.

• Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years due to legal obligations.
• KYC documents are retained for a maximum of 3 years after account closure, then securely deleted.
• Chat logs and support history are typically retained for 1 year.
• Transaction records are retained for up to 5 years for financial security purposes.
• After the designated period, data is automatically deleted through a secure process.

Bet Wine does not sell your data. However, limited information may be shared in the specific circumstances outlined below.

• Payment Processors: Transaction details are shared with bKash, Nagad, and Rocket as necessary to process deposits and withdrawals.
• Identity Verification Services: Limited information may be shared with authorised verification agencies as part of the KYC process.
• Legal Authorities: Data may be disclosed in response to valid orders from courts, regulatory bodies, or law enforcement agencies.
• Technology Partners: Limited data may be shared with certain technology service providers to keep the platform running — all of whom are bound by confidentiality agreements.
• Advertisers: Your information is never shared with any external advertisers.

All third-party partners are contractually required to meet international data protection standards. Bet Wine shares only the minimum necessary information with them.

Bet Wine's website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Used to keep your login session active, remember your language preference, and maintain site security. Without these, the site will not function properly.
• Performance Cookies: To understand which pages are used most, so we can continue improving the site. No personally identifiable information is included in this data.
• Preference Cookies: To remember your language, theme, or other preferences.
• Bet Wine does not use third-party advertising tracking cookies.
• You can disable or clear cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Bet Wine follows industry-leading technology and processes to keep your data secure.

• All data transmission is secured with 256-bit TLS/SSL encryption. The padlock icon in your browser confirms the connection is safe.
• Passwords are never stored in plain text — only an encrypted hash is retained.
• Firewalls, intrusion detection, and 24/7 security monitoring are active on all servers.
• Only authorised staff have access to specific data — no employee has access to the full dataset.
• Regular security audits and penetration testing are conducted.
• In the event of a data breach, affected members will be notified within 72 hours.

Every Bet Wine member has fundamental rights over their personal data, inspired by international data protection principles.

To exercise these rights Help Center Contact us or send an email. Requests are typically handled within 30 days.

Bet Wine's services are strictly for users aged 18 and above. No information is collected from minors, nor should it be.

• Age is verified at the time of registration. Accounts cannot be created for users under 18.
• Your age is verified during the KYC process.
• If an underage account is detected, it will be closed immediately and all associated data will be deleted.
• If parents have any concerns, please contact support — action will be taken promptly.

Bet Wine may update this Privacy Policy when necessary. Members will be notified of any changes.

• For significant changes, advance notice will be sent via email or SMS.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.
• To request a previous version, please contact support.

Last updated: January 2026. Next scheduled review: July 2026.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out through the channels below.

• Email: support@betwine.asia – Please write with the subject line "Privacy Request".
• Live Chat: Available 24/7 on the website – chat with us in Bengali.
• Privacy-related requests are typically responded to within 7 business days.